Privacy Policy

Who we are

On-Go is operated by [Company name], [Address], registered under [RCCM / NIU]. We are responsible for the personal data described in this policy.

Data we collect

• Account: phone number (verified by SMS code) or email address, first and last name, and preferred language.
• Verification documents: national ID card (CNI) and a selfie; for drivers, also a driving licence, insurance certificate and carte grise, with the expiry dates you enter.
• Vehicles: make, model, colour and plate of the cars you register.
• Trips and bookings: cities, meeting points, times, seats, prices, booking status and the payment method you choose.
• Reviews and strikes: ratings you give and receive, late cancellations and no-shows.
• Messages: the chat between the passenger and the driver for each booking.
• Location: when a driver turns on “Share my position”, the GPS position of their phone, from 1 hour before departure until 12 hours after.
• Device: a push notification token for each phone you sign in on.

How we use it

• To create and secure your account.
• To verify your identity: automatic reading of the text on your documents and comparison of your selfie with your ID photo. Doubtful cases are reviewed by a member of our team, never rejected by a machine.
• To connect drivers and passengers, and to manage bookings and cancellations.
• To send you notifications (requests, confirmations, messages, reminders).
• To apply the community rules (strikes, suspensions).
• To answer your requests and improve the service.

What other members see

• Your first name, your reviews and, for drivers, the vehicle used for the trip.
• Your phone number, only once a booking is confirmed, and only by the other party.
• Your documents are never shown to other users.
• The driver’s position, only to the trip’s confirmed passengers and to relatives a passenger shares a tracking link with (driver’s first name, car, plate and map). These links expire 24 hours after departure.

Service providers and hosting

We use Amazon Web Services (hosting, database, document storage, sign-in, SMS and document checks) and Google Firebase Cloud Messaging (push notifications). Maps use OpenStreetMap.

Data is hosted in the United States (AWS us-east-1 region). [To confirm with a lawyer: transfer declaration or authorization under Cameroon’s 2024 personal data protection law.]

How long we keep it

• Only the driver’s latest position is kept, never a history, and it is deleted when the trip ends.
• Tracking links expire 24 hours after departure.
• Account data, documents, trips and messages are kept while your account is open, then deleted within [30 days] of closing it, unless the law requires us to keep them longer.

Payments

No money goes through On-Go: you pay the driver directly, in cash, with MTN Mobile Money or Orange Money. We never collect card details or Mobile Money credentials.

Security

Connections are encrypted, documents are stored in private storage, and only authorized members of our team can view them.

Your rights

You can ask to access, correct or delete your data, object to some uses and withdraw your consent at any time. Email us at [contact@on-go.cm]; we reply within [30 days]. You can also contact Cameroon’s data protection authority.

Changes

We may update this policy. If a change is significant, we will tell you in the app before it takes effect.