Frequently asked questions

Search for a trip by city or around you, choose the number of seats and send your request. Depending on the driver, it is accepted automatically or after confirmation.

Your seats stay held while you wait. If there is no answer by departure, the request expires and the seats are released.

A pending request can always be withdrawn. A confirmed booking can be cancelled for free until 24 hours before departure; after that, it cannot be cancelled.

Directly to the driver: cash, MTN Mobile Money or Orange Money. No payment goes through the app.

The On-Go app is free during the launch: you only pay the trip price, set by the driver.

So everyone knows who they travel with. Your selfie is compared with your ID photo; your documents are never shown to other users.

National ID, a selfie, and a valid driving licence, insurance and carte grise.

Only to the other party, once the booking is confirmed.

At least 30 minutes before departure. The earlier you publish, the more likely you are to fill your seats.

You set a price per seat, up to 100,000 FCFA. The idea is to share the cost of the trip.

Yes: accept requests automatically or one by one, after checking their reviews.

A driver who cancels within 24 hours of departure while passengers are booked, or a passenger who does not show up, gets a strike. 3 strikes within 90 days lead to a 30-day suspension.

A number verified by SMS cannot be changed. If you sign in by email, you can correct the number in your profile.