Terms of Use

The service

On-Go, operated by [Company name], connects drivers and passengers so they can share the cost of a trip. On-Go is not a transport company: drivers are not our employees and each trip is an agreement between members.

Your account

• You must be at least 18 years old and give accurate information.
• One account per person; you are responsible for how it is used.
• A phone number verified by SMS cannot be changed.

Verification

• Passengers: national ID card (CNI) and a selfie.
• Drivers: CNI, selfie, and a valid driving licence, insurance and carte grise.
• An expired document automatically removes the verified status.
• Our checks filter out wrong documents but do not guarantee they are authentic.

Publishing a trip

• Trips must be published at least 30 minutes before departure.
• You set the price per seat, up to 100,000 FCFA.
• You accept passengers automatically or one by one.
• Your vehicle must be insured and roadworthy, and you must follow the highway code.

Booking and cancelling

• A request holds the seats until the driver answers; if there is no answer by departure, it expires.
• A pending request can always be withdrawn.
• A confirmed booking can be cancelled for free until 24 hours before departure. After that, it cannot be cancelled.

Strikes and suspension

• A driver who cancels within 24 hours of departure while passengers are booked gets a strike.
• A passenger who does not show up, as reported by the driver, gets a strike.
• 3 strikes within 90 days lead to a 30-day suspension.
• We may also suspend an account for a serious breach of these terms.

Payment

The passenger pays the driver directly, in cash, with MTN Mobile Money or Orange Money. The app is free during the launch; if we introduce a commission, we will tell you in advance.

Expected behaviour

• Be on time, polite and respectful.
• No discrimination, harassment or dangerous behaviour.
• No illegal goods.
• Leave honest reviews.

Liability

On-Go acts as an intermediary. To the extent permitted by law, we are not responsible for members’ behaviour, delays or incidents during a trip. Drivers remain responsible for their insurance and their driving.

Closing your account

You can close your account at any time from the app or by emailing us.

Governing law

These terms are governed by the laws of Cameroon. Any dispute falls under the courts of [City].

Changes

We may change these terms. If a change is significant, we will tell you in the app before it takes effect.